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Frequently Asked Questions About Shipping
Common questions about how we ship Stamina for Men™.
How long does delivery take?
Delivery takes 10 to 14 business days from dispatch to international destinations. United States orders travel by DHL and typically arrive in 5 to 8 business days. Orders placed from within Thailand ship domestically and typically arrive in 2 to 4 business days. Orders are dispatched within one business day of payment. Weekends and public holidays do not count as business days.
What does shipping cost?
Free shipping applies to the Single Pack, Buy 3 Get 1 Free Pack, and Buy 5 Get 2 Free Pack in every country except the United States. The Sample Pack ships at a flat USD $4.50 to cover postage and filter out bot orders.
United States orders carry a flat USD $19.50 charge and travel by DHL with duties paid, so nothing is owed on delivery. The Single Pack is not currently shipped to the United States, because the freight on one pack costs more than the pack itself.
Do you ship to my country?
Stamina for Men™ ships worldwide from Australia, with orders placed from within Thailand fulfilled domestically from our partner in Phuket. The same shipping rate applies to all destinations outside the United States. You are responsible for compliance with your own country's import rules for herbal supplements. If unsure, check with your local customs office before ordering.
Will I be charged customs duty?
United States orders are shipped duties paid. The import duty is covered inside the $19.50 shipping charge, so there is no customs invoice and no payment due when the parcel arrives.
For other destinations, most countries allow personal-use herbal supplements to enter without issue, but any duty or handling charge levied by your own customs authority remains your responsibility. Orders delivered within Thailand ship domestically and do not pass through customs.
Is the packaging discreet?
Yes. Every order ships in plain, unbranded packaging with no Stamina for Men™ logo, no product name, and no indication of contents on the outside.
International orders carry our Port Melbourne business address as the return address. Orders placed from within Thailand are fulfilled domestically and carry our Phuket delivery partner's return address. Neither identifies the contents.
What happens if my parcel is lost or delayed?
If your order has not arrived after 14 business days from dispatch, or 8 business days for United States orders, email orders@staminaformen.com and we will investigate. See our refund and replacement policy for what happens if a parcel is confirmed lost in transit. Note that we cannot reimburse parcels marked as delivered by the carrier.
What if I entered the wrong address?
We ship to the address you provide and cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect, email orders@staminaformen.com and we will arrange reshipment to a corrected address.
Want to try Stamina for Men™ before committing to a full pack? Order a sample.